Meet Jeffrey Burns, Schema App’s Customer Success Manager

Schema App News

We’re pleased to have Jeffrey Burns join us as our newest team member!

Jeffrey Burns

Tell us About Yourself?

Hey there! I’m Jeffrey Burns. I studied philosophy at York University and I’ve played sports my whole life. Most of my career has been in sales or customer success, which is great because I’m energized by people and enjoy solving problems. Recently I moved to Kitchener Ontario to be closer to family and my newest challenge is raising a Bernese Mountain Dog puppy named Huron. Also, I’m an absolute fanatic Toronto Maple Leafs fan.

What do you do at Schema App?

As a customer success manager at Schema App I do many things. I help our users get the most out of our toolset and act as a customer advocate. I help with support cases, on-boarding, training, and consulting.

Why did you choose to work here?

I chose to work here because I saw that the Schema App team was a small group of passionate experts working to reach a really cool goal. I saw an opportunity to pitch in and make a real impact. Not everyone has that opportunity!

What do you think is the best part of your job?

No day is the same. The combination of my core responsibilities and jumping in to help where I can keep me constantly engaged. Last week’s wins energize me to tackle this week’s challenges and they’re hardly ever the same. Every day is exciting.

Favorite Online “Thing”?

If you are ever feeling a little down and could use a hug, you should check out the nicest place on the internet.

Where can people find you online?

I can be found on Linkedin and Google+.

What’s your superpower?

I would say that my primary superpower is Persistence. It is something I learned playing sports and practiced in sales – Never give up.

Favorite YouTube Video

It has to be the interview with Ryan Reynolds that is completely derailed by Betty White. Seriously, take a few minutes to watch it.

Favorite Schema Markup Class?

My favorite Schema Markup Class has to be Recipe. I love to cook. I’m always trying new things and constantly rely on recipes. Having recipe instruction rich snippets in search has helped me make dinner so so many times and saved me a lot of time!

At Schema App, we believe that diversity drives success. If you’re interested in joining our team, check out our open positions below!

Interested in joining the Schema App Team?

 

Elise Marion

As the digital marketing manager for Schema App, Elise Marion digs into the details of SEO, content marketing, and authorship for the Schema App website. She has a Bachelor of Arts in English and Classics from McMaster University, a Masters of Arts in Comparative Literature from Dublin City University, and a post-grad certificate from Conestoga College in Integrated Marketing Communications. In her spare time, you can find Elise enjoying a good book, planning her next trip, or taking long walks with her Labrador Retriever Jude.

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