Drive Results with Confidence Through Your Partnership with Our Customer Success Team
Unlock the full potential of your Schema Markup strategy to drive measurable search performance, data-driven content insights, and AI-readiness with Schema App’s Customer Success team as your partner.
Schema App is more than just a platform.
We are your partner in all things Schema Markup.
Implementing and maintaining high-quality Schema Markup at scale can be complicated and challenging.
When you subscribe to our end-to-end Schema Markup solution, you’ll get a dedicated Schema App Customer Success Manager (CSM) who will partner with your team to manage your entire Schema Markup strategy and navigate the evolving search and AI landscape.
Prepare Your Website and Content for the Evolving Landscape of AI Search with Schema Markup
At Schema App, we build meaningful connections that drive measurable results. Our high-touch support services go beyond troubleshooting—we become a strategic partner to your team, aligning on your business goals and guiding your Schema Markup implementation. We’ll help your team develop a reusable content knowledge graph that drives SEO and AI search performance, delivers useful content insights, and accelerates your AI initiatives.
Prepare Your Website and Content for the Evolving Landscape of AI Search with Schema Markup
At Schema App, we build meaningful connections that drive measurable results. Our high-touch support services go beyond troubleshooting—we become a strategic partner to your team, aligning on your business goals and guiding your Schema Markup implementation. We’ll help your team develop a reusable content knowledge graph that drives SEO and AI search performance, delivers useful content insights, and accelerates your AI initiatives.
Build Your Strategy
During onboarding, your Schema App Customer Success Manager will analyze your current website content and create a custom Schema Markup strategy that aligns with your business goals.
They will also provide content recommendations to improve your rich result eligibility and enhance your content knowledge graph.
Author Your Schema Markup
Once your strategy has been finalized, your Schema App Customer Success Manager will bring that strategy to life by creating your Schema Markup using our Highlighter and Editor.
They will also perform entity linking across your site to help you build a robust content knowledge graph.
Deploy Your Schema Markup
Once your Schema Markup has been created, your Customer Success Manager will deploy your Schema Markup onto your website.
They will verify that your Schema Markup is deployed properly by performing internal quality assurance checks and using the Schema Validator and Google’s Rich Results Testing Tools.
Ongoing Maintenance & Support
Maintaining your Schema Markup is critical to the success of this strategy.
Your Customer Success Manager will monitor your Schema Markup deployment on an ongoing basis. They’ll also meet with your team regularly to provide content recommendations, run experiments, and optimize your strategy in real-time to meet changing search engine requirements.
Measure Your Schema Markup Performance
As part of your engagement, your Customer Success Manager will perform business reviews discussing how your Schema Markup is performing in line with your business goals, demonstrating clear ROI to your stakeholders.
They’ll also share the latest industry news and trends to help you stay ahead of the competition.
Ongoing Services that Drive Measurable Success
With Schema App, deploying Schema Markup to your site is only the beginning. Once your Schema Markup is live, we deepen our engagement to help you continuously evolve and innovate, driving measurable business results and long-term value.
Ongoing Services that Drive Measurable Success
With Schema App, deploying Schema Markup to your site is only the beginning. Once your Schema Markup is live, we deepen our engagement to help you continuously evolve and innovate, driving measurable business results and long-term value.
Content Recommendations
Guidance on optimizing your content to strengthen your knowledge graph and improve rich result eligibility.
Business Reviews
An in-depth report on the performance of your Schema Markup to showcase ROI to stakeholders.
Competitive Analysis
A comprehensive report on your competitors’ Schema Markup and recommendations for improvement.
Industry Updates
Get actionable insights on the latest changes in search and Schema.org to stay competitive.
Regular Sync Ups
Meetings with your assigned CSM to ensure progress and alignment on action items.
Experiments
Run experiments that help you uncover content opportunities, diversify your rich results, and expand your content knowledge graph.
Maintenance and Monitoring
A review of your Schema Markup configuration for errors, warnings, and new content opportunities.
Training
Training sessions to enhance your team’s understanding and utilization of Schema App.
Troubleshooting & Email Support
Assistance from your CSM on bugs, enhancements, and issues in the Schema App platform through email support.
See how our Customer Success Team can help you manage your Schema Markup and drive success
Your Partner in the Evolving Marketing & AI Landscape
Get the Expertise
Schema Markup is technical, and most teams lack the resources to do it well. With our Customer Success experience, you’ll get the expertise and best practices needed to implement and manage a robust Schema Markup strategy at scale.
Dedicated Partner
When you work with Schema App, you’ll get a Customer Success Manager that functions as an extension of your SEO team. This means less time commitment required by your internal team and reduced dependency on your IT team for success.
Reliable Support
Depend on quick response times and proactive support from our Customer Success Managers. We enable your team through training and strategic support, working with you to address any technical issues to optimize your markup for success.
Your Partner in the Evolving Marketing & AI Landscape
Get the Expertise
Schema Markup is technical, and most teams lack the resources to do it well. With our Customer Success experience, you’ll get the expertise and best practices needed to implement and manage a robust Schema Markup strategy at scale.
Dedicated Partner
When you work with Schema App, you’ll get a Customer Success Manager that functions as an extension of your SEO team. This means less time commitment required by your internal team and reduced dependency on your IT team for success.
Reliable Support
Depend on quick response times and proactive support from our Customer Success Managers. We enable your team through training and strategic support, working with you to address any technical issues to optimize your markup for success.
“Schema App always goes the extra mile to be solution-oriented and always comes up with a solution, which is so helpful. Our Customer Success Manager always stays ahead and pays attention to the details. I’ve learned so much from them. Schema App is really being a partner through it all, not just fulfilling a task.”
Rachael Jones
Product Manager, Digital Experience
“Schema App doesn’t just provide the tool. Their Customer Success Managers are also there to provide guidance and a standing point to help educate our SEO team on the Schema Markup strategy we should focus on.”
Simon Yohe
Senior Director of CRM and eCommerce
“The task automation, expertise outsourcing, and specialized SEO work provided by Schema App is nothing short of critical to our SEO success. It’s great to have total confidence that we are achieving the best possible results while being able to work with their sharp CSMs on new opportunities.”
Brian Bernard
Digital Experience Strategist
“The support from our Customer Success Manager has been great. He constantly has innovative ideas and experiments that we can work on. There is a team that stands behind the [Schema App] product, and that team has been fantastic for us. [Schema App’s] support and ease of use is what truly stands out for us.”
Harinder Singh
Senior SEO Manager
Your Success is Our Success.
Frequently Asked Questions
Our High Touch Support Service is only available as part of our End-to-End Schema Markup solution. If you are interested in our End-to-End Schema Markup solution, you can contact us to learn more.
Even with the right tools to author and deploy their Schema Markup, many organizations still lack the resources and expertise in-house required to successfully implement and manage their Schema Markup strategy.
With our High Touch Support services, our customers can bring their Schema Markup strategy to life without having to invest in additional in-house resources.
The time commitment required from your team will vary based on your scope, needs, and level of expertise.
We aim to accelerate your Schema Markup strategy with as little effort required from your team as possible. Your Customer Success Manager will manage the entire Schema Markup process and meet with your team for meetings (the frequency will depend on your team’s preferences) to review performance and provide content recommendations.
If you have questions about the time commitment required of your team, please feel free to reach out to us for more information.
At Schema App, our technology runs around the clock and our Customer Success team operates from Mondays to Fridays, 9:00am to 5:00pm Eastern Standard Time. In the event of system outages or major bugs, we do have teams on standby to respond to these issues. However, our core services are primarily offered between Mondays to Fridays, 9:00am to 5:00pm Eastern Standard Time.